Questions and Answers
About the product
Can I deviate from the recommended daily allowance?
For best results we recommend that you follow the recommended daily allowance. This is especially true for the first few months. Depending on the results, you can decide for yourself after a few months if you want to halve your daily dose. However, this may affect the result. If you notice your symptoms return or intensify, we recommend that you to return the recommended daily dose.
Can I expect side effects or interactions with medication?
For the composition of our products, we generally make use of ingredients with few side effects or interactions with medication. However, we recommend that you inform your doctor before use.
Can I take it over a longer period?
We expect that intake over a longer period will not cause any problems. We supply a high quality dietary supplement. As long as you stick to the recommended daily allowances, no harmful side effects are expected in the long term.
How long will the contents of a container last me?
We offer our products in monthly courses. Our containers will contain enough for thirty days.
How should I store the product?
The expiry date is printed on the packaging. In general, they have a shelf-life of about eighteen months. We recommend that you keep the product kept in a cool, dark place.
How should I take your product?
For our products, we use a recommended daily allowance. If possible, we encourage you to distribute these doses over two intake moments in the day, preferably immediately after meals. To help swallow, we recommend taking them with a glass of water.
Where is the dietary supplement produced?
Our dietary supplements are produced exclusively for us in a leading laboratory in Europe. This laboratory specializes in the production of dietary supplements. It is ISO-22000 certified, complies with the most recent HACCP standards and operates under the Good Manufactured Products (GMP) label.
Who should not use it?
Our products are generally safe to use. Are you pregnant, planning to become pregnant or breast-feeding? Take extra care and consult with your doctor before using it. We also recommend this for children under 18. We discourage use if you are allergic to any ingredient in the dietary supplement.
About our service
Am I tied to a subscription if I order on your website?
No, an order does not commit you to purchase new supplies. There are no automatic new shipments scheduled if you buy something from us. We only provide products based on orders. Therefore if you wish to receive a new shipment, you can simply place a new order on our website.
Do I need to be home to receive the order?
In most cases, we ship our products as standard mail. They are small enough to fit through an average letterbox. This generally eliminates the need to be home to receive the order.
How can I contact Customer Service?
Our website has a contact form. If you fill out this form, you will receive a response within one business day. We strive to respond to customers as much as possible in their own language.
How can I order it?
You can order the product through our webshop. Our website accepts payment by credit card and PayPal. We have a secure payment environment for this, so that the ordering process is as safe as possible. For help with your order, please contact our customer service.
How can I return the product?
You have the right to cancel your purchase within thirty days of receipt without providing a reason and return it to us, provided that the product is still unopened. We encourage you to contact our customer service prior to returning, so that they are aware of the return. Since this is a perishable product, we unfortunately cannot accept the cancellation of opened products without reason.
I discovered a language error on your website. How can I report this?
We pay close attention to the text on our websites. Unfortunately, it is possible for a mistake to sneak into the text. In these instances we greatly appreciate you contacting us. This can be done using the contact form on our website.
What is the delivery time?
As the product is always in stock, we will ship your orders within 24 hours on weekdays. The delivery time depends on the country of destination. Within Europe we expect delivery within 2 to 8 days. Outside Europe it usually takes 4 to 14 working days.
Will extra shipping costs be charged?
You will not need to pay extra shipping cost with us, regardless of the country where you live. Worldwide shipping at our expense.
Will my order be sent with a track & trace number?
No, the order will be sent as standard mail. Therefore we cannot offer track & trace number.